# CA MSG:rsCustomAction.exe failed to configure Error code 1 sharepoint SSRS Addin fails

- Link: https://sharepointtechnicalsupport.com/2015/05/01/sharepoint-ssrs-add-in-fails-rscustomaction-exe-failed-configure-error-code-1/
- Published: 2015-05-01T05:26:46+05:30
- Author: Deviprasad Panda

While configuring SharePoint Server Reporting Services (SSRS) at my client, I
had a really strange problem on one of the farms… I couldn’t get the SSRS Addin 
to install. I tried rebooting, repairing but nothing. After digging out in the logs,
I found this funny error message:

**CA MSG : rsCustomAction.exe failed to configure, Error code is: 1**

CustomAction RSSP_CAInstall_64 returned actual error code 1603 (note this may not
be 100% accurate if translation happened inside sandbox)

[⌊ca msg-:rscustomaction exe failed to configure error code 1⌉⌊ca msg-:rscustomaction
exe failed to configure error code 1⌉[

ca msg-:rscustomaction exe failed to configure error code 1 Also, for the information
I was running SQL 2012 SP1 + Windows Server 2012 R2. You might also see something
like this in the logs:

 Also, for the information I was running SQL 2012 SP1 + Windows Server 2012 R2.
You might also see something like this in the logs:

[⌊CA MSG:rsCustomAction.exe failed to configure Error code 1⌉⌊CA MSG:rsCustomAction.
exe failed to configure Error code 1⌉[

CA MSG:rsCustomAction.exe failed to configure Error code 1

Long Story Short, after a lot of googling and asking for help from SQL & SharePoint
masters, I found out that the bug is because I had a line **commented** in the web.
config file of a web application. As strange as this may sound, after deleting the
commented line, the install went through perfectly. I couldn’t find any official
documentation on this, so if this worked for you please share it in the comments!

Drop a comment if this helped!

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