# Integrating ServiceNow with SharePoint 2013

- Link: https://sharepointtechnicalsupport.com/2016/02/12/integrating-servicenow-with-sharepoint-2013/
- Published: 2016-02-12T17:04:48+05:30
- Author: Deviprasad Panda

UNIt goes without saying that every part of an enterprise relies on technology.
With more and more technology providers coming to the fore, it is not uncommon to
find a variety of technology platforms across the units of an enterprise. To keep
the pieces of the enterprise moving together there is often a need for integrating
the platforms, which are built by different providers. This blog provides a brief
overview of ServiceNow, and what is involved in integrating ServiceNow and SharePoint
2013.

**What is ServiceNow?**
 ServiceNow is a software platform that supports IT Service
Management and automates common business processes. It’s a software as a service(
SaaS) platform that offers targeted solutions for various units of an enterprise
like IT, HR, Operations and IT Business Management. More than two thousand enterprises
around the world use the ServiceNow platform extensively for their daily operations.
ServiceNow brings the following key benefits for an enterprise: • Improves service
experience for end users • Maintains service records in a structured model that 
allows audits • Automates processes that reduce costs and increase efficiency • 
Enables reporting and analytics for company executives

**ServiceNow Integration Technologies**
 ServiceNow integrates with third-party 
applications and data sources using a variety of techniques, some of which are listed
below.

• Single Sign-On
 • Web Services—SOAP, REST • Database Connectivity—ODBC, JDBC •
Import Sets—Excel, CSV, XML • Email

**Integrating with SharePoint 2013**
 SharePoint 2013 has proved to be a great platform
for building enterprise solutions and is widely used by organizations worldwide.
Due to the huge popularity of both ServiceNow and SharePoint 2013, the need of their
integration becomes almost inevitable. There are two ServiceNow integration techniques
that can be utilized to integrate with SharePoint 2013. • Call ServiceNow REST API
to read, create, update and delete service objects • Send emails to ServiceNow-administered
email ID to manage service objects

Let’s see how we can implement both the above techniques using SharePoint 2013 Workflows.

**Calling ServiceNow REST API using SharePoint 2013 Workflows**
 1. Open SharePoint
Designer 2013. 2. Add a new site workflow. 3. From the Actions dropdown menu on 
the ribbon select “Call HTTP Web Service” action.

![Call-HTTP-Web-Service](https://i0.wp.com/sharepointtechnicalsupport.com/wp-content/
uploads/2016/02/call-http-web-service.png?resize=584%2C316&ssl=1)

 1. Specify the web service URI corresponding to the ServiceNow table that you want
    to query or update along with the HTTP method—GET, POST, PUT—depending on your 
    requirement. In the below example the web service call will fetch a list of incidents
    on the ServiceNow instance.

![Call-HTTP-Web-Service1](https://i0.wp.com/sharepointtechnicalsupport.com/wp-content/
uploads/2016/02/call-http-web-service1.png?resize=584%2C307&ssl=1)

 1. Specify the request and response parameters so that you can handle them later in
    the workflow. An example could be where you call the web service to create an incident
    in ServiceNow and capture the Incident ID in response.

**Sending email using SharePoint 2013 Workflows**
 1. In SharePoint Designer 2013,
from the Actions dropdown menu select the “Send an Email” action.

![Call-HTTP-Web-Service2](https://i0.wp.com/sharepointtechnicalsupport.com/wp-content/
uploads/2016/02/call-http-web-service2.png?resize=584%2C340&ssl=1)

 1. Populate the fields of the email template according to the template that is configured
    on ServiceNow instance. The placeholders, like the ones shown in the below screenshot,
    are dynamic.

![Call-HTTP-Web-Service3](https://i0.wp.com/sharepointtechnicalsupport.com/wp-content/
uploads/2016/02/call-http-web-service31.png?resize=584%2C310&ssl=1)

 1. In the above example, the template could be used to communicate to the ServiceNow
    instance that user’s task has been completed. The subject would read something 
    like “Task 1234 has been Completed”. When the email is received by ServiceNow it
    will update the task as completed based on the pre-configured inbound email action.

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