shared mailboxes office 365 create step by step

I subscribed office 365 business plan (compare office 365 enterprise) single user. Then I thought how to create a professional support mail id without subscribing another user licence. Then shared mailbox concept came into picture. This post describes how to create  shared mailboxes office 365.

Follow the step by step process below

• Navigate to Microsoft 365 admin center.
• Expand “Users” and click on “Active Users”.
• Click on “just want to add an email address”.
• One dialog box “create a shared email address or an additional email address for one person” will open.
• Click on “shared mailbox”.

• “Let’s make a shared mailbox” dialog box will open.
• Enter “Name” as “Support”. “Email address” will be auto populated as the same “Support”.
• Click on “Create”.

• Select one user from “members” under which it will be shared.
• Click on “Next”.

• Click on “Next” from “Welcome members” dialog.

• Click on “close and go to shared mailboxes page”.

• Expand “Groups” and click on “shared mail boxes”.
• Select the checkbox of “shares mailboxes” account “Support@spmcse.com”.
• User dialog box will open. Click on “Edit” under “Sent items” field.

• Turn on both the options “copy items sent as this mailbox” or ”
  copy items sent on behalf of this mailbox ” and click on “Save”.

• Navigate to outlook.
• Right click on “Primary mail account”, click on “Add shared folder”.

• Enter mail id in search box, select id and click on “Add”.

shared mailboxes office 365 created successfully. I sent one test mail to “Support@spmcse.com” and its available in that shared mailbox.

Categories: exchange online office 365, office 365 business

Tags: create shared mailbox, creating shared mailbox, exchange online office 365, Microsoft 365 admin center, shared mailboxes, shared mailboxes office 365, shared mailboxes outlook