Category Archives: office 365 business

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shared mailboxes office 365 create

shared mailboxes office 365 create step by step

I subscribed office 365 business plan (compare office 365 enterprise) single user. Then I thought how to create a professional support mail id without subscribing another user licence. Then shared mailbox concept came into picture. This post describes how to create  shared mailboxes office 365.

Follow the step by step process below

  • Navigate to Microsoft 365 admin center.
  • Expand “Users” and click on “Active Users”.
  • Click on “just want to add an email address”.
  • One dialog box “create a shared email address or an additional email address for one person” will open.
  • Click on “shared mailbox”.
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click on “shared mailbox”
  • “Let’s make a shared mailbox” dialog box will open.
  • Enter “Name” as “Support”. “Email address” will be auto populated as the same “Support”.
  • Click on “Create”.
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Enter “Name” as “Support”. “Email address” will be auto populated
  • Select one user from “members” under which it will be shared.
  • Click on “Next”.
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Select one user from “members”
  • Click on “Next” from “Welcome members” dialog.
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Click on “Next” from “Welcome members” dialog
  • Click on “close and go to shared mailboxes page”.
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Click on “close and go to shared mailboxes page”
  • Expand “Groups” and click on “shared mail boxes”.
  • Select the checkbox of “shares mailboxes” account “Support@spmcse.com”.
  • User dialog box will open. Click on “Edit” under “Sent items” field.
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Click on “Edit” under “Sent items” field
  • Turn on both the options “copy items sent as this mailbox” or ”
    copy items sent on behalf of this mailbox ” and click on “Save”.
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Turn on both the options and click on “Save”
  • Navigate to outlook.
  • Right click on “Primary mail account”, click on “Add shared folder”.
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Right click on “Primary mail account”, click on “Add shared folder”
  • Enter mail id in search box, select id and click on “Add”.
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Enter mail id in search box, select id and click on “Add”

shared mailboxes office 365 created successfully. I sent one test mail to “Support@spmcse.com” and its available in that shared mailbox.

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shared mailboxes office 365 created successfully
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Add domain office 365_office 365 dns records

Add domain to office 365 and office 365 dns records

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Add domain to office 365 and office 365 dns records

This post describes about how to Add domain to office 365 and office 365 DNS records. You can follow the below steps in office 365 admin center.

  • Log in to Office 365 portal by following the link “https://portal.office.com“.
  • Navigate to “Admin->Setup->Domains” and click on “Add domain“.
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  • A dialogue box will open. Enter domain name ex: spmcse.com in the field “Add a domain” and click on “Next“.
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Add a domain
  • You will proceed to “Verify domain” dialogue box where you will find options “verify by” as “TXT record” or “MX record”. Click on “TXT record”. There will be 3 records like “TXT name”, “TXT Value (ex : MS=ms*)”, “TTL”. Copy the “TXT value”.
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  • Navigate to “domain hosting provider” site to update DNS records. Since my domain is from google, i navigate to google domain and click on “DNS” to “Configure DNS”.
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  • Scroll down and identify “custom resource records“. you need to paste the “TXT value” here. Enter the details related to “TXT record” as per below screenshot and click on “Add“.
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  • Navigate to the Office 365 admin center again and click on “Verify” under “Verify domain” dialogue box. Verification process will start and will be completed successfully.
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Close the dialogue box. identify the different records related to “Exchange Online“, “Skype for business“, “Mobile device management for office 365” under the domain setup option which you will get on selecting the domain again as per below screenshot.

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  • Navigate to “domain hosting provider” site to update DNS records again. follow the same process for rest of the dns records as we did for “TXT value” of type TXT described above. Enter all dns records as per the screenshot below.
  • For Exchange Online
@ MX MS=ms**** 1h
@ TXT v=spf1 include:spf.protection.outlook.com -all 1h
autodiscover CNAME autodiscover.outlook.com. 1h
  • Skype for Business
sip CNAME sipdir.online.lync.com. 1h
lyncdiscover CNAME webdir.online.lync.com. 1h
_sip _tls SRV 100 1 443 sipdir.online.lync.com. 1h
_sipfederationtls _tcp SRV 100 1 5061 sipfed.online.lync.com. 1h
  • Mobile Device Management for Office 365
enterpriseregistration CNAME enterpriseregistration.windows.net. 1h
enterpriseenrollment CNAME enterpriseenrollment.manage.microsoft.com.  1h
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  • Once DNS records updated, navigate to office 365 Admin center and click on the domain to setup domain for next step. Select “I will manage my own DNS records” and click “DNS“. set up will be verified and will be completed finally.
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