SharePoint 2016 Help Collection

In this article, we will discuss ,how to use PowerShell cmdlets for managing Help Collections SharePoint.

SharePoint help collection is not configured with SharePoint Configuration, This needs to manually configured.SharePoint Help Files(.Cab) installed on the hive folder with SharePoint Installation but not configured by default. In order to configure it we have to run the PowerShell commands.

when users click on the Help button  on their site collection, they get the following error


” Unfortunately, Help Seems to be broken,There aren’t any help collections in the current language for the site you’re using.”


Even if go to Site settings > Site administration > Help Settings will get this


Clearly Help collection is broken and now it is SharePoint Admins responsibility to fix the broken Help Collection.

S0lution :

In order to fix the broken help collection, following activities needs to be done.

Check the CAB files exist
Get the Current Help File Status
Install the Help File(s)

Check Help Files :

Logon the SharePoint Server and browse to the hive folder.

Go to “C:\program Files\Common Files\microsoft shared\web server extensions\16\HCCab

In this folder, make sure you see cab files for 14 & 15.


If you have multiple language packs then check each language folder i.e English is 1033

  • Log on the server with farm admin account
  • Open PowerShell windows (Run as Administrator)
  • Run the Get-sphelpcollection command


you can see nothing return even command completed successfully

Install Help files :

install all the available help,run the command with all options

  • Log on the server with farm admin account
  • Open PowerShell (Run as Administrator) and run Install-SPHelpCollection – All


This command will install the help files available in the hive folder.
Wait for 5 minutes to completely install it, if you have multiple language packs install then even wait little more.
Now run Get-SpHelpCollection and you will get something like this.


Test it at both locations via site settings as well as from the browsing the Site collection.

Go to Site collection > Site settings > help Settings and you will see this option


Now if you click on the “?” (help button) on the top suite bar, you will get this pop up


Uninstall :

As we noticed, we have 2010 help files also installed, we have to uninstall one by one.

  • Log on the server with farm admin account
  • Open PowerShell ( Run as administrator) and run this command
  • Uninstall-SpHelpCollection –Name “OSSEndUser.1033.12”


Conclusion :

In this session we learned how to fix the broken Help Collection.

Keep reading and learning.


SharePoint 2010 – The 14 Hive and other important directories

The 14 Hive – Folder Location
The 14 Hive folder is located at the following path
C:Program FilesCommon filesMicrosoft SharedWeb Server Extensions14


The 14 Hive – Folder Structure
The 14 Hive has a definite folder structure which holds the core SharePoint server files.

  • ADMISAPI:- It contains soap services for Central Administration. If this directory is altered, remote site creation and other methods exposed in the service will not function correctly.
  • Bin:- The directory contains all the core binary files, utilities which used by SharePoint Services.  command line tools such as STSADM.EXE also present in this folder.
  • Config:- This directory contains files used to extend IIS Web sites with SharePoint Server. If this directory or its contents are altered, Web application will not function correctly.
  • HCCab:- This directory has a set of cab files which has content information used by the SharePoint help system.
  • Help:- The folder contains html help file (.chm) used by the configuration wizard.
  • ISAPI:- This directory contains all the standard Web Services for SharePoint and resources and configuration files that the web services use.
  • Logs:- This is the folder where we can have all the SharePoint related logs will see. This is important when any problem or error occur in SharePoint you have to trace the logs files in this folder to get the error messages.
  • Resources:- This directory contains the core.resx file used for creating language packs for SharePoint.   by which different SharePoint sites with different languages and cultures can be create.
  • Template:- It contains the core web site functionality like the features, templates, configurations, resources of a web site.
  • UserCode:- This directory contains files used to support sandbox solution.
  • Web Clients:- This directory contains files related to Client Object Model.
  • Web Services:- This directory is the root directory where SharePoint back-end Web services are hosted, for example, Excel and Search.

Other Important SharePoint 2010 Directories
1) C:Inetpubwwwrootwss – This directory (or the corresponding directory under the Inetpub root on the server) is used as the default location for IIS Web sites.
2) C:ProgramFilesMicrosoft Office Servers14.0 – This directory is the installation location for SharePoint Server 2010 binaries and data. The directory can be changed during installation.
3) C:ProgramFilesMicrosoft Office Servers14.0WebServices – This directory is the root directory where SharePoint back-end Web services are hosted, for example, Excel and Search.
4) C:ProgramFilesMicrosoft Office Servers14.0Data – This directory is the root location where local data is stored, including search indexes.
5) C:ProgramFilesMicrosoft Office Servers14.0Logs – This directory is the location where the run-time diagnostic logging is generated.